Social Security completes transition to electronic payments this year

The Social Security Administration is advancing its digital transformation, with mySocial Security accounts surpassing 100 million earlier this year as the agency expands electronic payment options and online services for beneficiaries. Commissioner Frank J. Bisignano has prioritized modernizing how the agency delivers benefits to the 75 million monthly payments it distributes.

Digital Services Expansion Accelerates

Social Security’s push toward digital payments reflects a broader modernization effort. The agency’s online portal, mySocial Security, allows beneficiaries to manage payments, access earnings records, obtain benefit estimates, and update personal information without visiting a field office. The platform’s growth to over 100 million accounts signals increasing adoption among the public. Americans who do not yet have an account can create one at ssa.gov/myaccount, gaining access to 24/7 services that were previously unavailable during extended downtime periods.

Service Improvements and Payment Processing

Over the past year, Social Security has achieved significant improvements in service delivery. Online transactions increased by 20 percent in fiscal year 2025 compared to 2024, with the agency completing nearly 90 million more transactions online. The agency has also reduced average wait times on its National 800 Number to 6.6 minutes, down from 42 minutes in fiscal year 2024. These improvements align with the administration’s goal to strengthen the agency’s infrastructure and expand access to benefits through digital channels. Social Security continues processing payments through multiple delivery methods as it transitions toward electronic systems.

Sources

• Social Security Administration Press Release (May 7, 2026) — Commissioner Bisignano’s one-year anniversary announcement detailing digital transformation achievements, mySocial Security milestone of 100 million accounts, online transaction increases, and service improvements