Bank of America’s mobile app and online banking are currently operational, with no widespread service disruptions reported as of June 20, 2026, according to real-time status monitoring sites Downdetector, StatusGator, and UptimeRobot. This confirmation comes after the bank experienced a brief login outage on May 29, 2026, that lasted 1 hour 21 minutes and affected both mobile app and web access.
If you’re having trouble logging into the Bank of America app right now, several troubleshooting steps can resolve the issue. Start by verifying you’re using the correct user ID and password—if you’ve saved credentials in your browser or app, delete them and enter them manually to ensure accuracy.
Clearing your app’s cache is one of the most effective fixes for login problems. On Android devices, go to Settings, select Apps, find Bank of America, tap Storage, and choose Clear Cache. On iPhone, go to Settings, find the Bank of America app, and select Offload App, which removes cached data while keeping your account information intact. If clearing the cache doesn’t work, you can uninstall and reinstall the app entirely from your device’s app store.
Another quick fix is to restart both your device and your internet connection. Power cycle your phone or tablet completely, then restart your router to refresh your network connection. Additionally, make sure the Bank of America app is fully updated—check your device’s app store for any pending updates, as outdated versions can cause login failures.
If login issues persist on the mobile app, try accessing your account through Bank of America’s website instead. If the website works but the app doesn’t, the problem is isolated to the app itself, and reinstalling it will likely solve the issue. Conversely, if both the app and website fail, the problem may be with your internet connection or account security.
Bank of America experienced a similar outage in October 2024, when more than 19,200 complaints were reported to Downdetector, with issues peaking at 1:25 p.m. Eastern time, according to Banking Dive. That outage was largely resolved within hours, demonstrating the bank’s ability to restore service quickly when widespread technical issues occur.
For additional support, Bank of America’s customer service team is available by phone at 800-432-1000 for mobile banking assistance, or you can reach out to the bank’s Help account on X (formerly Twitter) for account-related questions. The bank also maintains a dedicated troubleshooting page on its website that covers login issues, password resets, and other common problems.
Sources
- StatusGator — Confirmed Bank of America is currently operational; reported May 29, 2026 outage lasting 1 hour 21 minutes affecting login and web access
- Downdetector — Real-time status monitoring showing no current problems with Bank of America
- UptimeRobot — Confirmed Bank of America is working normally with continuous monitoring
- Banking Dive — Reported October 2024 outage with 19,200+ complaints peaking at 1:25 p.m. ET
- Bank of America Official Troubleshooting Page — Provided guidance on checking user ID, verifying stored passwords, and login troubleshooting steps
- Reddit (r/BankOfAmerica) — User reports confirming app update banners and troubleshooting recommendations including cache clearing and reinstallation
