Franklin Mint Federal Credit Union’s website and mobile app remained inaccessible Tuesday morning, stretching the outage into a second day and preventing members in the Philadelphia tri-state area from accessing their accounts online. The Chadds Ford, Pennsylvania-based credit union’s main domain is displaying a GoDaddy “domain for sale” page, according to a report from 6abc News.
Records show the domain was re-registered at 2:17 p.m. on Monday by someone who may be located in Saudi Arabia, according to 6abc’s investigation. Franklin Mint Federal Credit Union confirmed on its Facebook page and member hotline that the main domain is experiencing technical issues and that the institution is working to restore service.
Members concerned about account access during the outage have alternative options. According to the institution’s communications, customers can visit any Franklin Mint Federal Credit Union branch or use ATMs to conduct transactions while digital services remain unavailable. The credit union’s member service center is available by phone at 610-325-5100 locally or 800-220-3193 for those outside Pennsylvania.
System outages at financial institutions can create significant disruption for members who rely on digital banking. According to research on credit union downtime, each outage harms the perception of reliability, especially among younger consumers who expect constant digital access to their accounts. The incident underscores challenges facing credit unions in 2026, when smaller institutions are being hit hardest by rising technology costs and cybersecurity threats. A report from the Credit Union Times noted that 83% of credit unions plan to increase technology spending in 2026, with 22% expecting significantly higher increases than the previous year.
Franklin Mint Federal Credit Union has served members in the greater Philadelphia region since 1970 and was named one of Forbes’ “America’s Best-In-State Credit Unions” in 2025. The outage is the latest in a series of digital service disruptions affecting financial institutions; in December 2023, a ransomware attack on an IT provider caused outages affecting about 60 credit unions across the United States.
Sources
- 6abc News — reported Franklin Mint FCU’s digital operations down for a second day, domain hijacking details, and GoDaddy domain sale page
- Franklin Mint Federal Credit Union — confirmed technical issues on Facebook and member hotline, provided member service center contact information
- IMS Cloud Services — documented long-term consequences of credit union downtime on member perception and digital expectations
- Credit Union Times — reported 2026 technology spending trends and challenges for smaller institutions
- Forbes — confirmed Franklin Mint FCU’s 2025 recognition as best-in-state credit union
